TransPost Support

Forum

Before you contact us please check out the TransPost Forum as it contains the answers to many of the questions we have been asked over the years.

If you have a general question or problem with a TransPost product that is not answered in the forum or the TransPost Help section of this website please register and post your question on the forum.

If the description of the problem entails sharing condidential information email us at support@transpost.com.au.

Email and Phone Support

Email and Phone support are available. If the problem concerns a difficulty with configuration, activation or TransPost is not running properly then support is free.

If you require assistance with setting up mappings then our time is billable. See Configuration and Mapping Support below.

Email : support@transpost.com.au.

To help us assist you, we need as much information as possible about your problem. Please attach:

  • A screen snap of the screen where you strike the problem, showing whatever error appears
  • The log file generated by TransPost/TransPost Express/TransPost Plus (its location is shown at the bottom of the Import tab)
  • The import file - your data will be treated with the utmost confidentiality and deleted once the problem is resolved
  • If applicable and you are using version 3.0 or later, export and attach the mapping you are using. If you are using 2.2 or an earlier version then take snapshots of the Mapping form
We aim to get back to you by close of business on the next working day but responding to support questions on the forum takes priority and there will be occasions when we cannnot do that.

Configuration and Mapping Support

Phone and Remote Desktop support are available. This is chargeable at a rate of $49.50 (inc GST) per 1/4 hour or part thereof.

There is an initial minimum charge of $396 (inc $36 GST) which covers the first 2 hours of support which must be prepaid. You can pay this via PayPal using the button below.

Note: when the work is complete, or at the end of the month if it takes longer that a month, you will receive a tax invoice as receipt for this deposit and billing for any work in excess of 2 hours.

We will advise an estimate and ask for authorisation to proceed if it becomes apparent that more work is necessary.

I have read the Terms and Conditions.

Customization

Every business is different and the mappings may therefore need to be different. We can help you work out what the best way to configure your mappings to achieve the best results. We will also assist with configuring Excel templates so that data captured by your sales staff can easily be imported.

This is chargeable at a rate of $176 per hour (inc GST). Email support@transpost.com.au or call us on +613 9889 3817 to discuss your requirements and we will give you an estimate.

Terms and Conditions