TransPost Privacy Policy

Third Horizon Labs Pty Ltd

Last updated: 19 August 2026

1. About this policy

Third Horizon Labs Pty Ltd (ACN 700 675 396, ABN 15 700 675 396) (“we”, “us”, “our”) owns and operates TransPost, a desktop software add-on for MYOB users.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, who we disclose it to, and how you can access it or complain.

We acquired the TransPost software and business, including customer records, from Cadro Pty Ltd (ACN 005 909 133) in August 2026. Customers were notified of that transfer and given an opportunity to opt out before it occurred.

2. What we collect

When you register or license TransPost. When you register for a trial, activate, purchase, renew or seek support, we collect:

your name and business or organisation name
your email address, and any postal address or phone number you give us
your MYOB serial number
your TransPost licence, registration and activation details
your purchase and renewal history
your correspondence with us about TransPost

We collect this from you directly, or from the person at your organisation who administers your licence. If you don’t give it to us, we may not be able to license, activate or support the software.

From the software. TransPost contacts our licensing server to verify your licence. Each time it does, our server records the IP address the request came from, together with your licence and registration details and the TransPost version installed. When you report a problem, we may also receive operating system and device information and diagnostic or error information. We use this to verify licences, prevent misuse of licences, diagnose faults and improve the software.

When you visit our website. Our web server records technical information including your IP address, browser and device type, pages viewed and the date and time of your visit. The site may use cookies to function correctly and to understand how it is used; you can control cookies through your browser settings. On its own this information does not identify you.

What we don’t collect. We do not collect or store your MYOB password. We do not collect or store your credit card details — payments are handled by third-party payment providers. We do not collect sensitive information as defined in the Privacy Act; please do not send it to us.

3. Your business data

TransPost runs on your own computers and works with your own MYOB data. That data stays with you — we do not receive, hold or process your accounting records, transactions or customer lists as part of normal use of the software.

If you send us a data file, export or screenshot so we can investigate a support issue, we use it only to resolve that issue and delete it when it is no longer needed. We never use your business data for marketing or advertising, and we do not sell it.

4. Why we use it

We use personal information to:

issue, register, activate and verify licences
process purchases and renewals and keep financial records
provide support and respond to enquiries
send product updates, release announcements and support notices
send newsletters and information about TransPost, unless you have opted out
diagnose faults and improve the software
maintain the security and integrity of our systems
meet our legal, tax and record-keeping obligations

We use it only for the purpose it was collected, for a related purpose you would reasonably expect, or where you consent or the law requires or permits it.

5. Who we disclose it to

We may disclose personal information to:

service providers who help us operate — website and email hosting, payment processing, accounting, support tools, backup and analytics — who may use it only to provide those services to us
MYOB. TransPost registration uses your MYOB serial number, and we may provide it to MYOB where required under our arrangements with MYOB. We provide MYOB no other information about you. We are not affiliated with MYOB, which handles what it receives under its own privacy policy.
our professional advisers, including accountants and lawyers
law enforcement, regulators or courts, where required or authorised by law
a purchaser or successor, if we sell or transfer the TransPost business or any part of it, so they can continue to license and support the product. We will notify affected customers in advance where practicable and give you a reasonable opportunity to ask us not to transfer your information.

We do not sell your personal information, and we do not disclose it to third parties for their own marketing.

6. Overseas disclosure

Some of our service providers store or process information outside Australia. This is usual for website hosting, email delivery, payment processing and analytics. Depending on the providers we use at the time, this may include Australia, New Zealand, the United States, the United Kingdom and member states of the European Union.

Where information is disclosed overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles. If you would like to know where your information is held, contact us and we will tell you.

7. Marketing

We may send you information about TransPost — product news, releases and occasional offers. You can opt out at any time using the unsubscribe link in any message, or by contacting us. Opting out does not stop us sending you information you need as a licensee, such as security notices, support responses or licence expiry reminders.

If you register for a trial, we may contact you about that trial, including before it ends and to let you know how to continue using TransPost.

8. Security and retention

We hold personal information electronically, in systems operated by us or our service providers. We take reasonable steps to protect it from misuse, loss and unauthorised access, including access controls, restricting access to those who need it, and keeping systems up to date. No system is completely secure, and the internet is not a secure medium.

We keep personal information only as long as we need it, or as the law requires.

Financial records — purchases, renewals and invoices — are kept for seven years, as required by Australian tax and company record-keeping law.
Licence and registration records are kept while your licence is current, and afterwards so that we can verify past licences and help you if you return to TransPost.
Support files and correspondence you send us are kept only as long as needed to resolve the request.

When we no longer need information, we take reasonable steps to destroy or de-identify it. You can also ask us to delete your details at any time — see section 9.

9. Access, correction and complaints

You can ask us for a copy of the personal information we hold about you, ask us to correct it if it is wrong or out of date, or ask us to delete it. We will respond within a reasonable time, usually 30 days. We may need to verify your identity first. We may not be able to delete information we are required to keep, and we will tell you if that is the case. We may refuse an access or correction request in the limited circumstances set out in the Australian Privacy Principles, and will explain why in writing.

To make a request, or if you have a concern about how we have handled your information, contact:

Third Horizon Labs Pty Ltd
Email: info@transpost.com.au

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner on 1300 363 992 or at www.oaic.gov.au.

10. Changes to this policy

We may update this policy. If a change materially affects how we handle your personal information, we will notify affected customers by email or by notice on our website before it takes effect. Changes do not apply retrospectively to information already collected unless you agree or the law requires it.

The current version is always at www.transpost.com.au. The date at the top shows when it was last updated.